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IN-STORE PICK-UP

All orders placed will be available for Pick Up that same day subject to in-stock availability at the selected location for pick up. Please note that all of the inventory displayed on our website is a combination of inventory from all of our locations, so some items may have to be transferred between locations to accommodate for pick up which can take 1-2 business days.  You will be notified by phone and email as soon as you order is available for pick up. We are happy to try and accommodate quicker pickup times if you would kindly email us at [email protected] to confirm the order and an agreed to timeline prior to picking it up. Please note that pre-ordered items can take up to four weeks before being available for pick-up (availability dates are shown on each pre-order item). Payments for these orders are processed immediately and when your product has arrived you will be contacted via your provided email address to let you know your order is ready for pick-up.

When picking up your order simply head to our Sales Counter.  You will be required to present the online order confirmation (either printed out or on a smartphone), your payment method, as well as 1 piece of government issued photo identification. You will then be asked to sign for your order, and you will be on your way!

If you wish to have somebody else pick up your order you are welcome to do so, simply send us an email stating the first and last name of the individual. They will then be required in store to present their photo ID and sign for the order.  Please Note: In some cases, orders will not be permitted to be picked up without the card holder being present, we will let you know if this is the case. 

Please try to pick up your item within 7 days of purchase, or email us at [email protected] to make other arrangements. Items not picked up will be refunded back to you and returned to stock after 30 days if no other arrangements have been made. 

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

It’s our aim to provide a hassle free return service for you. If you’re not completely satisfied with an item, you may return it within 30 days from the date you pick up your order or the shipment date. Returned items must in new condition with accompanying receipt and packaging. Refunds will be issued back to you utilizing the same payment method you used to make your purchase with. All CUSTOM CRESTING items are FINAL SALE and are NOT eligible to return.

In order to facilitate your return as quickly as possible please call or email before beginning the return process. You can contact us by calling  (780) 449-6009 or email us at [email protected]

HOW DO I PROCESS A RETURN?

To process your return, you can either bring it to our store or ship the item(s) back to us. We recommend you always ship with a courier or Canada Post and obtain a tracking number (we are not responsible for items lost during shipment back to our store) and you are welcome to use the least expensive option available in your region. You are responsible for the return shipment costs and shipments sent via COD will not be accepted.

Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels, headset installation, etc.)

ORDERS DAMAGED IN SHIPMENT

All of the items that we ship are in new and un-used condition unless otherwise stated in their online product description. If a package is delivered to you in damaged condition you have the option of refusing or accepting delivery. If you choose to accept the damaged product, please contact us immediately and we will arrange for return shipment of the damaged item(s). Please try and leave the product and package in its original form from when you received it. This will assist our claim submission to the shipping company. We will do our best to make sure you get a duplicate item(s) in un-damaged condition as quickly as possible (subject to availability).

INCORRECT PRODUCT (US)

In the unlikely event that you receive your order and there is product(s) that do not match your order confirmation, or there are products missing from your order, please contact us immediately and we will get you the right product (subject to availability) as quickly as possible and arrange for return shipment of the incorrect item(s).

INCORRECT ORDER (YOU)

We understand that shopping online can often be confusing, and mistakes happen, particularly when it only takes the click of a button and the order you were mulling over was suddenly submitted. If it happens that you accidentally chose the wrong size, colour or product we will gladly accept returns on all products up to 30 days after the order was placed. In these situations, the buyer will be responsible for return shipping costs (refer to RETURNS & HOW DO I PROCESS A RETURN above).

WHERE DO I SHIP MY RETURNS?

Please send all returns to the following address:

Sports Closet
Attn: Online Store
#209 – 2020 Sherwood Drive
Sherwood Park, AB
T8A 3H9

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.